Legal
Privacy Policy
Last updated · January 2026
Information we collect
e collect information you provide directly, including your name, email address, phone number, payment details, opt-in records and timestamps for all communication and training preferences. We also collect information automatically when you use our app or website, including device information and usage data. These include IP address, browser type, device information, website usage patterns and analytics. Records of inquiries, appointment details and service history.
How we use your information
Your information is used to provide and improve our services, process payments, communicate with you about your membership, and send service-related notifications. We use anonymous, aggregated data to understand training patterns and improve programming. Ensuring security and fraud prevention, enhancing user experience and maintain records of communication. We may share your information with third-party vendors who assist in our operations and SMS providers. All are contractually obligated to maintain confidentiality and security.
For legal compliance if required by law, legal process or to protect our rights or in response to valid law enforcement requests or court orders. Business transfers in case of mergers, acquisitions or sale of assets. In such cases, your data remains protected under the terms of this policy.
All of the above information exclude text messaging originator opt in data and consent, this information will not be shared with any third parties, excluding aggregators and providers of the text message service.
Sharing your information
We share information with service providers who help us operate (payment processors, scheduling tools, email providers). We do not sell your personal information to third parties. We may disclose information when required by law or to protect our rights.
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
Data retention
We retain your information for as long as your account is active and for a reasonable period after, to comply with legal obligations and resolve disputes. You may request deletion of your data at any time.
Your rights
You have the right to access, correct, or delete your personal information. To exercise these rights, contact privacy@clubathletic.com. EU residents have additional rights under GDPR; California residents under CCPA.
Cookies and analytics
Our website uses cookies and similar technologies to remember preferences and analyse usage. You can control cookies through your browser settings. We use this to analyze user traffic, improve user experience and functionality.
Changes to this policy
We will notify you of material changes to this Privacy Policy. The most current version is always available on this page.
SMS Messaging & compliance
Text Message Program Terms & Conditions
By opting into our SMS messaging services, you agree to receive text messages related to our services, including appointment reminders, customer support, and important updates.
Opt-In & Consent:
• You will only receive messages if you have explicitly opted in
• We maintain timestamped records of all opt-in actions
• We comply with the Telephone Consumer Protection Act (TCPA) and all applicable laws
Opt-Out Instructions:
• You can cancel SMS notifications at any time by replying "STOP"
• You will receive a final confirmation message, and no further messages will be sent unless you re-opt in
• All opt-out requests are processed immediately.
Message Frequency & Content:
• Message frequency varies based on your interactions with our business
• Messages will be directly related to the services you have requested
• We do not send promotional content without specific consent
Help & Support:
• Reply "HELP" for assistance or contact us at {{location.email}}
• Customer support is available during regular business hours
Carrier Information:
• Standard message and data rates may apply
• Carriers are not liable for delayed or undelivered messages
• Supported carriers include AT&T, Verizon, T-Mobile, Sprint, and most regional carriers
SMS Data Protection Statement
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
We implement strict data protection measures to safeguard your SMS opt-in information and consent records.
Data security
We implement and maintain reasonable security measures to protect your personal information:
• Encryption of sensitive data in transit and at rest
• Secure access controls and authentication mechanisms
• Regular security assessments and updates
• Employee training on data protection
• Breach notification protocols in accordance with applicable laws
• Secure backup systems and disaster recovery procedures
Despite these measures, no method of transmission over the Internet or electronic storage is 100% secure. We strive to use commercially acceptable means to protect your personal information but cannot guarantee absolute security.
Third party links
Our website may contain links to third-party websites. We are not responsible for their privacy practices and encourage you to review their policies. This privacy policy applies only to information collected by Club Athletic
Your rights
You have the right to:
• Access, update, or delete your personal information
• Opt-out of marketing emails by clicking "unsubscribe" in our emails
• Opt-out of SMS messages by replying "STOP"
• Request information on how we process your data
• Withdraw consent at any time for future communications
• Lodge a complaint with a supervisory authority if you believe your rights have been violated
Contact
Privacy questions can be sent to privacy@clubathletic.com
